Technology

Why COVID-19 increases your need for contactless payments

April 24, 2020 By DentalBuzz Staff Leave a Comment

We love sharing good information that empowers dental practices to make unbiased decisions, which is why our friends at SoftwarePundit didn’t even have to send us any sort of payment, contactless or otherwise, to get the word out about their dental software review site. This category of solutions should be on the top of your research list right now, for obvious reasons.

by Bruce Hogan

Traditionally, dental practices have been slower to adopt new technology than other medical practices. Most dental professionals can understand why – implementing new technology is a time consuming and tedious process! However, the benefits of overcoming these barriers are often well worth the pain. Do you remember the days before automated appointment reminders? Without software tools, front-office staff were forced to manually call patients before every appointment!

Practices nationwide are increasingly adopting payment processing technology called contactless payments. Contactless payments refer to a variety of ways that patients can pay for treatments digitally, whether it’s paying through a text message or using a mobile wallet like Apple Pay. Patients are no longer forced to pay by mailing a check.

Why are dental practices starting to offer contactless payments? It’s what patients want! A recent study showed that 35% of customers are interested in paying with a text from their phone, but only 4% of small businesses offer this payment option. Additionally, 62% of buyers under the age of 35 would frequently or always pay with a text from their phone if they could. Allowing patients to pay the way they want to is an effective way to increase revenue and patient satisfaction.

Covid-19 is accelerating the need for dental practices to adopt payment technology. With shelter-in-place orders, patients can’t physically come into your office to pay for treatment they have received. Many practices are understaffed or closed right now, and do not have the capability to print and mail statements. Most importantly, when patients do begin returning to practices, contactless payments will allow patients to pay without any direct physical contact with your team.

Benefits of Contactless Payments for Dental Practices

There are three primary benefits of contactless payments: they lead to improved operational agility during crises like coronavirus, increased revenue, and reduced administrative workload.

Contactless Payments are Particularly Beneficial During Coronavirus

Contactless payments are ideal during Covid-19 because it allows patients to pay for treatments without being physically close to staff. Practices can use contactless payments to collect payments for services they have rendered prior to the shut down. This would be especially beneficial for cash-strapped practices that need an immediate influx of cash.

Additionally, contactless payments could be a part of the operational changes that practices make to increase safety after reopening. Contactless payments allow patients to maintain a safe distance from front-office staff when making payments. It’s congruent with the social distancing behavior that we’ve been practicing since March.

Finally, contactless payments are a valuable tool for practices that offer teledentistry appointments. After appointments are finished, you can immediately send patients a payment request digitally. This makes the payment process much easier and faster for both parties.

When practices offer patients more options to pay, they pay more often

Weave, a patient communication software company, commissioned an independent market research firm to survey a random sample of 380 small business customers and 350 small business owners to understand their behaviors and perceptions regarding payment options. In this study, the research firm found that small businesses that offer more payment options increased revenue by 29%. The study’s conclusion supports a common sense notion that we, as consumers, can all relate to – we are more likely to pay, if we can pay the way that we want to!

Contactless Payments Makes Billing Easier for You

Contactless payment software also reduces a lot of clerical work for dental practices. Traditionally, the collection process involves printing and mailing statements, entering billing information, and managing merchant accounts. Most contactless payment software automates these tasks for you. For example, the billing process using Weave’s text-to-pay feature involves a single text. The patient inputs their own payment information, and the software automatically processes the payment.

Types of Contactless Payments

There are several types of contactless payments. While they differ slightly, all share the benefit of patients being able to pay remotely.

Send Payment Requests by Text

Practices can use software tools, like Weave, Podium, and Doctible, to send payment requests by text. You simply enter the patient’s phone number, input a treatment amount, and attach a statement. This is much easier than traditional collection methods that involve printing and mailing statements, collecting billing information, and charging each transaction manually! Patients input their own billing information into the text, payments are automatically processed, and the money goes straight into your bank account.

Send Payment Requests by Email

Many software tools allow you to send payment requests by email. The process is similar to sending payment requests by text. You enter the patient’s email address, attach statements, and enter payment amounts. The software takes care of the rest.

Process Payments with a Desktop Application

For patients more comfortable paying for treatment over the phone, many solutions have desktop applications with a payment-processing tool. Front-office staff can input card information directly into the app, and the tool automatically processes the payment.

Receive Payments Through Mobile Wallets

Many patients prefer paying for treatment using a mobile wallet, like PayPal OneTouch and Apple Pay. Making this payment option available makes the billing process more convenient for your patients.

How to Get Started with Contactless Payments

Here’s a list of steps that we recommend when searching for the right vendor. Typically, the process takes about 1-2 months from initial research to completed software implementation.

Create a Short-list of Potential Vendors

Make a list of the vendors in the market that interest you. We recommend Doctible, Podium, and Weave to get your list started.

Research Each Vendor

While doing your research, keep an eye out for the most important qualities in the vendors. This includes price, features, and quality of customer service. SoftwarePundit provides in-depth analysis on many vendors that provide contactless payments. Check them out!

Talk to Existing Customers of Each Vendor

One of the best ways to learn about vendors is to speak with customers who have used the product first hand. Customers will typically speak candidly about what they like and dislike about the product, and give you a clear idea of what you should expect. SoftwarePundit for Dentists is a Facebook group created to serve as a platform for dentists to discuss dental software.

Go Through Sales Process

Reach out to each vendor, and begin the sales process. The sales process typically involves a series of steps including:

Introductory call
Product demo
Product testing
Contract negotiation & signing
Software implementation and staff training

Are You Ready to Find The Best Software for You?

Finding the right software to implement contactless payments can be a confusing process. Our job at SoftwarePundit is to make this process easier, and help you pick the best software that fits you and your team’s style and needs. Come visit our website if you have any questions about contactless payments in dentistry!

Bruce Hogan is Co-founder & CEO of SoftwarePundit, a technology research firm that provides advice, information, and tools to help businesses thrive. Bruce has experience investing at multi-billion dollar private equity firms, leading teams at venture-backed Internet companies, and launching new businesses.

Amabrush cleans your teeth in ten seconds

June 27, 2017 By DentalBuzz Staff 21 Comments

IMPORTANT UPDATE: The Amabrush is extinct. This article is useless. Scroll to the bottom to learn why.

What do you get when you start with a silicone sports mouthguard, embed it with hundreds of tiny bristles, and magnetize a rechargable toothpaste ball that vibrates and cleans all of your teeth at the same time? DentalBuzz recently sat down with the inventor of the new Amabrush to find out where this thing came from, where it’s going, and how to get one.

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DentalBuzz: Hi Marvin. Thanks for joining us here at DentalBuzz. What’s the story? Tell us about yourself and your company, how you got into the business of toothbrushing, where the name Amabrush came from.

Marvin Musialek: Thank you for having me! Well, my name is Marvin and I’m the founder of Amabrush, a completely redefined toothbrush. I came up with this idea 6 years ago. I brush my teeth twice a day, not because I want to, but because I have to, and this is every dentist’s advice.

Six years ago I stood in front of the bathroom-mirror as usual, and asked myself, “Why are we on the edge of self-driving cars, but we all still have to stand in front of the mirror and put a stick with nylon-bristles into our mouth, in order to clean our teeth?” Since then I thought about an autonomous cleaning-robot-thingy everyday. Three years later there was still no product like this on the market, and I simply decided to “do it on my own.” I did a lot of research and put a strong team together from many disciplines: dentists, biomedical engineers, physics engineers, electronic engineers and even a psychologist. We had to clarify even the simplest questions with a scientific approach. Why are we brushing our teeth? How should we do it correctly? How much toothpaste? What angle should the bristles have? And so forth. We have been developing Amabrush for the last 3 years and have also received grants from the Austrian Government and the European Commission. With our own money and these grants we were able to finance the cost-intensive development of numerous different prototypes, test-units, pre-production-devices and expert-consultations. Our redefined toothbrush should be seen as a stable and good friend, who takes over an annoying and time-intensive task (toothbrushing) for everyone. So we decided to call it Amabrush, so people who ask “what’s that?” will get their answer: “I’m a brush.”

DB: Since it doesn’t look like a typical brush, that’s perfect! And endearing. Kind of like the name talks back to you when you say it.

Now, you’re in Austria but also have offices in San Francisco? Before everyone in the United States gets addicted to using your brush, we want to make sure that replacements will be easily available. What percentage of your sales do you see coming to the US once you’re in the retail market?

MM: Yes that’s right. We estimate that 50% of our sales will take place in Europe, especially in German-speaking Europe (Germany/Austria/Switzerland) and the other 50% will take place in North America, especially in the United States. This coincides with our research and as well with our current subscribers, who are also equally distributed between these two regions. Because of that we want to produce Amabrush in these two different regions in the long run.

DB: You have subscribers already? For a product that they can’t even get yet? Okay, so we haven’t even talked about the toothbrush. You’re estimating that its retail price is going to be around $200. While you can’t put a price on good dental health, there have been regular electric toothbrushes in this range for years that have proven not to work any better than the $60 version of the same brand (yes, we’re talking about you, Sonicare). Explain what it is about the Amabrush that puts it far ahead of its competition, and why it is a value at $200.

MM: Yes indeed. We already got 7000 subscribers within a month, which is really, really great. That proves to us that our community is as excited as we are about a toothbrush that takes over the task of toothbrushing. There are many low-priced electric toothbrushes available, but also many high-priced ones. The cost of Amabrush is more to the mid- and high-range, but the brush itself is really high-end. We had to develop everything from scratch, like the micro-pump that foams the toothpaste, the specially formulated toothpaste itself, and the mouthpiece, which was one of the most complicated parts. Not only because we use an uncommon material (anti-bacterial silicone) with a specific toughness, but also because of the integrated, carefully arranged bristles and the micro-channels that deliver the toothpaste directly to the customers’ teeth.

DB: This has the potential to change everything we think we have to do to take care of our teeth. A silicone mouthpiece instead of a handle that you hold as you move a small brush around your mouth, brushing every tooth at the same time, Bass method bristle alignment, self-contained toothpaste, sonic vibrations. If this brush is capable of consistent and thorough plaque removal, then you may have just created the holy grail of preventive dentistry. When and where will customers get the Amabrush once they’re available to the general public?

MM: We have to explain this completely new concept of toothbrushing to people a lot. Amabrush is currently “online-only.” The simplest way for people to inform themselves about Amabrush is over the internet with our online-shop and our website. But in the long run we definitely want to bring Amabrush into grocery stores and drug stores, because the majority of people still buy personal care products “offline.”

DB: Do you see an application for people whose hand dexterity is limited?

MM: Amabrush is definitely also for people with hand disabilities. We developed Amabrush on purpose as a hands-free device, not only that it is as convenient and automatically as possible, but also that there is no barrier in order to use it.

DB: What does it feel like to use?

MM: It feels like if someone else brushes your teeth with a soft bristled toothbrush paired with the feeling of a gingival massage.

DB: So it’s sort of like having your teeth cleaned by a professional? We would imagine that would be pretty effective. What kinds of plaque index scores are you getting; in other words, how well does the Amabrush actually clean compared to manual or other electric toothbrushes?

MM: That’s true, it does a pretty good job at cleaning your teeth! We’ve had plaque index scores calculated by an independent clinical institution and have been pleased with the results. What’s worth knowing is that Amabrush is not necessarily better than a regular manual or electric toothbrush, because common toothbrushes work good enough if they are used properly. The thing is, Amabrush is way more convenient. You can do so many things wrong with a regular toothbrush, as you have to be highly concentrated for at least 120 seconds each time you brush your teeth. And while brushing, you should use different methods like the Bass method paired with the red-white technique. This is not only time-consuming, but also annoying for most people. Because of this, people usually tend to do something else while brushing their teeth. Furthermore, they put too much pressure on the toothbrush which can damage their gum. What’s more, most of the people don’t brush their teeth long enough. Amabrush cleans your teeth the same every time, with the right technique, and does not depend on your concentration.

DB: What it sounds like you’re saying is that the problem with electric toothbrushes is that manual ones are just that – they have to be moved around with your hand, so even if they’re the best at what they do, they’ll still miss areas because the human being attached to the hand doesn’t apply the brush properly. The Amabrush provides hands-free brushing at a fraction of the time? Very novel.

Back to your subscribers, then. How can subscribers order the Amabrush? How can I get one as a consumer? What do I need to do?

MM: Interested customers can subscribe to our newsletter right now on our website. We created a landing-page that explains all relevant information and details about Amabrush and the upcoming Kickstarter campaign. Speaking of which, this will be the first opportunity for our customers to get Amabrush. We will start our crowdfunding-campaign on Kickstarter next week (end of June 2017). Customers have the ability to support our project, and as a return, get Amabrush at a strongly discounted price ($69 instead of $199)!

Regarding your question what the customer needs to do: simply sign up for our newsletter on our website (www.amabrush.com). We will send a reminder with the exact date of our Kickstarter-campaign to all subscribers. When the campaign is live, simply choose a package that suits best for you. All of them are strongly discounted, as this is our way to say “Thank you” to all of our supporters and the community!

DB: Dentists and dental hygienists are particularly interested in finding new ways like yours to pass on to our patients that help them keep their mouths healthy. Do you have anything more you’d like to say to us?

MM: Our pre-production units are already in the making, in order to be shipped around the globe to various dentists. We highly appreciate feedback and input from every professional expert in order to make Amabrush as perfect as it can be. We are really looking forward to the support of our community!

DB: Thanks again, Marvin for sharing your story with us, and we sincerely hope that you get all the attention that this Kickstarter campaign deserves.

MM: We hope that too. Thank you very much for the interview and the great time!

UPDATE 6/28/2017: Amabrush announced today that the launch date for their Kickstarter campaign is next week – July 5, 2017.

UPDATE 7/5/2017: The campaign is now live, with the Amabrush expected to begin shipments in December 2017. This video shows close-up vibrations of the prototype. We imagine that the production version will be even more refined.

UPDATE 8/31/2018: It’s taken quite a bit longer than expected, but today Amabrush announced that they will start to ship brushes very soon. The best part? Their testing suggests that all the hard work means that this is a true 10-second toothbrush and not a gimmick. Here’s what came in the mail:

Many patients took part in our dental studies, which took place on 3 different dates with a minimum interval of 24 hours. The tests were performed and evaluated by independent dentists. Amabrush was tested simultaneously with two different institutions and two different sets of patients.

The TQHPI (Turesky modified Quigley Hein Plaque Index) which we used as the method determines how much plaque was present on the teeth – the lower the value, the less plaque on the teeth.

Test procedure

1.) 24 hours before the test, participants were not allowed to brush their teeth. For the plaque test, the patients chewed plaque disclosing tablets so that the dentist could then determine the initial plaque values (tablet is used to make plaque visible).

2.) Patients had to brush their teeth with a regular manual toothbrush for at least two minutes. The remaining plaque values were determined afterwards.

3.) The same process was repeated for the second appointment one week later, but this time with using the Amabrush instead of the manual toothbrush. Teeth were cleaned for just 10 seconds and the dentist determined the plaque values again.

Results

The plaque index decreased statistically significant and there was no statistically significant difference between Amabrush (with 10 seconds brushing time) compared to a regular manual toothbrush (with roughly 3 minutes brushing time on average).

These results make us truly proud and show us that hard work, clever engineering and patience pays off for all of us. We hope that you also like those results, which we would have never reached without your support, help, and feedback!

Want to know when we post a detailed review of the Amabrush once it’s available and we’ve had a chance to chomp on it? Be sure to subscribe to DentalBuzz by adding your email address and you’ll automatically get notifications each time we add a new article.

FINAL UPDATE 6/5/19: Nevermind. Amabrush is officially done. No surprise there, unfortunately, because they’ve been propping up their company with delays for the last two years. Here at DentalBuzz, we never even received our super early bird Amabrush. What’s worse though, is our role in this for convincing our readers to invest in the Kickstarter campaign. At this point, we feel sort of like everyone who invested in Theranos, with their fake blood testing. Great ideas still depend on that which is physically possible, but Marvin still doesn’t seem to get this! You can read the litany of excuses here from Amabrush: https://www.amabrush.at/blogs/news/important-information-regarding-amabrush-company. Bottom line? We’re sorry, and you still have to brush your teeth for two minutes.

DIY dentistry kit for preppers

October 23, 2013 By Trish Walraven 11 Comments

It’s getting closer to 2014 and you can pretty much guess what that means: the Obamacarepocalypse is almost upon us. Yee Haw. Preppers convinced that TEOTWAWKI (the end of the world as we know it) is imminent will be pleased that they will no longer need to add a dentist to their list of People We Would Like To Have With Us when it all hits the fan.

What can you add to your hoard instead of another mouth to feed? A home dental kit, of course! The DentiDrill comes complete with a handpiece, a curing light, a wee bit of composite, a vial of topical lidocaine, a lithium-ion battery charger, 1 tungsten steel drill head, a silicon polisher, a stainless steel dentist mirror, and the DVD tutorial.

You’d better pre-order soon, though. As soon as the FDA and other authorities get wind of this there will be an immediate shutdown of all shipments. You know how good our government is at shutdowns. Product is supposed to begin its journey to the US tomorrow if it all goes as planned, however.

Currently the DentiDrill is being marketed to moms who feel that their options are otherwise limited when it comes to taking care of their children’s teeth. Does a mother have the legal right to practice dentistry on her kids without a license? After the apocalypse comes, who cares about licenses? See, the marketers have got it ALL WRONG! You’re not scaring people away from managed healthcare, you’re inviting chaos and STUPID FEAR! I say bring it, if that’s what you want. This is only clever and useful if you’re desperate, and in the United States, trust me, we are not. At least not yet.

Curious to learn more? You’ll just have to see this video to believe it.

Still don’t believe it’s real? Just look! There’s More! DentiDrill has a Facebook page here that details design and production going back a year or so. It certainly doesn’t seem too fishy.

If you’re ready to drop $275 for one or are just trying to figure this thing out, visit DentiDrill.com and get one step closer to feeling like you’re doing the right thing for yourself and your family.

As far as me and how far I’ll go to prep for the end of civilization? I’ll probably just learn how to take out teeth. Much more practical skill, no batteries needed, just a strong stomach and hey, maybe a couple of swigs from that bottle that you were counting on your drinking buddy to bring.

Interesting Note: The DentiDrill website domain owner shares the same address as the Kentucky Dental Association. Thanks to Dr. Shad Lewis at DentalTown for this wonderful bit of sleuthing.The American Dental Association says that the KDA denies the address connection in this announcement published October 25.

THE FINAL WORD? (updated October 28, 2013) The DentiDrill isn’t real. It’s a hoax. The Dutch dental insurance company responsible for the publicity stunt probably didn’t realize that it would just make their business model seem like a joke as well.

You've been #hoaxed man RT @SubEWL: Ready to start saving on your healthcare? It's time to take control. #Dentidrill http://t.co/LzOq5hwGyH

— ixorg (@ixorg2) October 28, 2013

Health IT Security: THE GAME

October 14, 2013 By Trish Walraven Leave a Comment

There is just nothing, nothing at all that is alluring or interesting about the need to safeguard our patient data. We want to pass the buck, let SOMEONE ELSE HANDLE IT, not our problem. Except that if your dental team doesn’t know better there’s a chance that they’re setting you up for a security breach out of mere ignorance. Trust me, you do not want to go there. Instead, our government spent a whole bunch of money, probably, to make a video game for you and your office to play and learn about CyberSecurity.

Wait, before you pass judgement like I did and say either (1) This can’t be real, it’s a joke or (2) it’s stupid to play a game about medical data security, just click on the image above, type in a random name, and PLAY IT. You’ll be surprised what you do and don’t know about the HIPAA and HiTech laws that affect you and your practice, and that it’s actually a pretty interesting way to learn.

What’s that? Should you allow your team members to play it during work? If they have basic knowledge of proper security protocols they will be much more likely to understand the importance of any changes that may be rolled out with the way you handle patient data in the near future. And you’ll get bonus points for being kind of cool, but not really, because it is still work, even if it’s disguised as fun.

Here’s the link:

http://www.healthit.gov/sites/default/files/cybersecure/cybersecure.html

It should only take you about 15 minutes to complete the entire game, unless you’re actually looking for all that extra real estate that it promises to give you.

And really, consider the source.

Lumadent headlight review

May 30, 2013 By Trish Walraven 14 Comments

Do you know how sometimes, when you get a new piece of equipment, it’s so Shifta La Paradigma that you can’t even THINK about working without it? You get a little anxious about the possibility of it failing and having to go back to the old way of doing things. What do you do?

You get yourself a backup, right? hoping that your original will keep going until FedEx arrives with your precious cardboard salvation. But then you realize that the backup is so Next Generation, your OLD one ends up becoming the backup. And that’s where I am with my Lumadent headlight. I have the old, the new, and opinions about them both, which are the real reasons you’re here. So let’s get to those, shall we?

Opinion #1: It’s Bright, Baby.

Not only is the Lumadent headlight well-focused and a good color, its shadowless light means that more photons are hitting your retinas, therefore the mouth that you’re looking at may be ACTUALLY MORE GROUNDED in reality. If you can’t see something, it’s not there.

Since I haven’t used any other lights except the Lumadent consider this a broad endorsement for headlights over any other sort of overhead illumination. Just about all of them have some sort of knob that will allow you to adjust the intensity, and I find that I rarely turn the Lumadent’s control any more or less than to the halfway position. I’ve learned how to control my head so that the light doesn’t shine in my patient’s eyes (unless I’m gesticulating wildly, then they might see a few blinding streaks) and the super bright just isn’t necessary most of the time. Also included is a flip-up composite filter to keep your accidental light curing to a minimum. I’ve heard some concerns about LEDs damaging user’s eyes over time which is one reason I tend to keep the power down, but don’t seem to have any problems with eyestrain in the two years I’ve been using one. The new model seems to be just as bright and as clear as the older one, so no change in this most important feature.

Opinion #2: Cords are better. And worse.

But mostly better. I’ll explain. The cord replacement is much easier now that the light detaches completely from it. They’ve also switched to a longer initial cord which means that I don’t have to keep a too-long extension hanging around or knotted up in a tie wrap. You’ll notice that the plug-in at the battery has changed to a right-angle which should keep the tension off the cord. I was KILLING my extensions contacts and the light would flicker and just short out and be a huge pain.

What I’m less than thrilled with is the way that the right-angle attaches to the light itself. If you end up with a short in the new cord now, all you do is detach it right there, loupside, leave the light on the loupe, and plug in a new cord. But the cord sticks up at a weird angle and I’m forced to use yet another tiny tie-wrap to keep those wires from getting tangled in my hair and attached close to the frames. The other thing I do like is that the lens is easier to access and clean now that it’s not recessed. It’s the one on the left in this image.

Opinion #3: This battery pack is serious.

My original battery pack served me well and would stay charged for a whole day, but its slick case in a sassy leather pouch clip probably caused the short outs due to occasional detachment problems. Not the clip, just the battery itself would skittle across the floor when I had a “way to go, Grace” moment.

Now that I have two batteries I forget to charge the new silver one, but I have yet to have it clunk out on me and switching back to the black one for backup. Once you go silver….

So this pack is so serious, it’s like Chuck Norris, it has it’s OWN clip built in. A very tough clip. One so tough that if you wear those cute scrubs with the flared legs and the knit waistline you can forget trying to spread the clip enough to get it to attach to your pants. But I adapted by figuring out how to wear it on a waist-level pocket. Now my biggest issue is leaning close to patients and inadvertently turning the light off at the black side switch. I really think it was better on the top when it was red and adjacent to the intensity knob.

Opinion #4: There’s no excuse for not using a headlight.

I’m just going to think I’m better than you if you don’t have one. That’s my throwdown. If you use the excuse that headlights cost too much? Compare the Lumadent with its “better” competitors, it’s so much less expensive, you can buy one for you AND your assistant. And for your higher power loupes, for that matter. What about the problem with wires and bulk? The Lumadent is so lightweight that once you adjust your behavior a little (all I did was to begin wearing a strap on my loupes instead of taking them on and off so that they hang around my neck when I’m not using them) they will become a much easier part of you than having to reach up and adjust a mounted light somewhere over your right shoulder, in space. And patients stop anticipating the bright light and never squint anymore when it’s time to open their mouths. PATIENT ACCEPTANCE IS AMAZING, and in my opinion, the BEST reason why you should get a Lumadent.

This is my parting shot for you, a side view of the Lumadent attached to a pair of Through-The-Lens shielded SandyGrendel loupes with the custom mount that came with the light. See how it sticks up a little too high, and there are two tie-wraps, and a cord management doohickey making this all such a mess?

No? I don’t see it either, actually.

For earlier insights about Lumadent and the company, click here to go to the DentalBuzz original review.